IT Service Desk
Technology Support that Keeps You Moving.
October is Cybersecurity Awareness Month. At Lehman, cybersecurity is about protecting the people, learning, services, and digital connections that make our campus community thrive. As part of CUNY, we follow University-wide security practices while making cybersecurity practical and relevant to everyday life at Lehman.
Get Live IT Support Search Self-Service Help
Students, faculty, and staff can get help with accounts, email, MFA, Brightspace, CUNYfirst, Wi-Fi, and other Lehman technology services.
Need Help Now?
Use LehmanQ for in-person, phone, or Zoom support. Open LehmanQ
How Can We Help You Today?
Start with one of our most requested technology services. Clear pathways help you find an answer quickly—or connect with a Service Desk team member when you need personal assistance.
Accounts & Passwords
Reset a password, retrieve your username, or get help accessing your Lehman or CUNY account.
Get Account HelpEmail & Microsoft 365
Access email and get help with Microsoft 365 services for students, faculty, and staff.
Email & Microsoft 365MFA Support
Set up or troubleshoot Multi-Factor Authentication for CUNY Login and Microsoft services.
MFA HelpWi-Fi & Connectivity
Connect your laptop, phone, or other device to Lehman wireless services.
Wi-Fi & ConnectivityBrightspace
Get assistance accessing courses and using CUNY's learning management system.
BrightspaceCUNYfirst
Set up or troubleshoot Multi-Factor Authentication for CUNY Login and Microsoft services.
CUNYfirstSupport Designed For You
Find technology resources based on your role at Lehman.
Students
Email, Brightspace, CUNYfirst, Wi-Fi, Lehman 360, Digital ID, printing, labs, accounts, and MFA.
Faculty
Brightspace, classroom technology, email, Microsoft 365, CUNYfirst, VPN, accounts, MFA, and semester readiness.
Staff
Email, Microsoft 365, VPN, CUNYfirst, campus applications, account access, MFA, Wi-Fi, and workstation support.
Connect through LehmanQ
LehmanQ is the single point of contact for real-time IT assistance. Choose the support option that works best for you, based on availability.
In Person — Carman Hall, Room 108
Phone — connect with a Service Desk representative
Zoom — receive remote assistance
For password resets, account access, and MFA issues, LehmanQ supports the identity-verification process required to protect your account.Need a Request Tracked?
Use CUNY IT Help / ServiceNow for incidents and service requests that need to be logged, routed, tracked, and resolved over time.
Protect Your Account
Never share your password. IT staff may verify your identity before assisting with account, password, or MFA requests.
Quick Self-Service
Solve common technology needs without waiting for assistance.
Visit the IT Service Desk
Prefer face-to-face assistance? Visit one of our campus support locations.
Academic IT Center
Carman Hall, Room 108
Primary location for technology assistance.
Leonard Lief Library
Additional IT support is available in the Library on weekdays; hours may vary.