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Lehman College

Faculty Semester Readiness


Faculty Start-of-Semester IT Readiness Checklist

The start of the semester is one of the busiest times on campus, and even small technology issues can stop your class — or your students’ learning — in its tracks. To avoid delays, every faculty member must complete this IT Readiness Checklist before the first day of class.

This is not optional: failing to set up your logins, MFA, or course shells in advance can lock you out of systems, prevent you from teaching, or leave your students without access to critical materials. IT cannot override MFA or fix account issues on the spot.

Take a few minutes now to confirm that your accounts, email, Brightspace courses, classroom technology, and support resources are ready. Doing this ensures a smooth start and allows you to focus on teaching — not troubleshooting.


1. Accounts & Access

CUNY Login (SSO)*: Confirm you can sign in to all CUNY Login Single Sign-On (SSO) Apps/services—Brightspace, CUNYfirst, DegreeWorks, Faculty and Staff Microsoft 365, Zoom, Dropbox—and to Lehman applications that now use CUNY Login.

  • Need help claiming your account or changing your password? The IT Help Desk is handling high volumes. The fastest way to gain access is to follow the step-by-step self-service instructions (Claim Your Account; Reset/Change Password). If you still can’t sign in after completing those steps, contact the IT Help Desk.

Lehman Login*: Make sure your Lehman Login credentials are active before classes begin. This account is required to access campus computers, Wi-Fi, and to log in at classroom lecterns.

Multi-Factor Authentication (MFA): CUNY is rolling out CUNY Login MFA to all faculty, staff, and students. To avoid disruptions and ensure a smooth experience at the beginning of the semester, verify your MFA is set up and tested for CUNY Login and Lehman Apps.

  • If you receive a “CUNY Login Multi-Factor Authentication (MFA) Error” when trying to access any CUNY Login application, it likely means MFA has been enabled and you have not yet set up at least one authentication method through the CUNY Login MFA Self-Service portal. The IT Help Desk is handling high volumes. The fastest way to gain access is to follow the step-by-step self-service instructions.
  • IMPORTANT: The CUNY Login MFA is different from the Microsoft 365 MFA used for Outlook and Teams. You may use the same Authenticator app, but the setup process for CUNY Login MFA is separate and must be completed independently.

* For a full list of which apps/services use the CUNY Login versus the Lehman Login, visit the Login page on the Lehman College website.

Valid Lehman ID: Students, faculty and staff are required to show their valid ID to enter the campus.

  • Faculty can access the Lehman campus via gates 2 and 5 (Goulden Ave), gate 8 (Bedford Park Blvd West and Paul Ave.), and gate 13 (Jerome Ave) by:
  • Download the Lehman Mobile App: Access Lehman 360, the Digital ID, and much more. Don’t Delay: Download this App Now!

2. Email & Communication

Lehman Email (Microsoft Office 365): Log in and confirm email, calendar, and contacts are working.
Distribution Lists / Class Rosters: Ensure you know how to email your class through CUNYfirst or Brightspace.
Email Security: Help us protect you and Lehman’s digital environment. Stay alert. If it looks phishy, it probably is! Report suspicious emails to spam@lehman.cuny.edu.

Don’t just forward the suspicious message — send it as an email attachment. This allows IT Security to analyze it faster and determine the risk more accurately.



3. Learning Management System (LMS)

Brightspace Access: Log in and confirm that your courses are visible. If a course is missing, first check with your department chairperson, as it may mean you have not yet been officially assigned as the instructor. If the course is assigned but still not showing, contact IT support for assistance at faculty.help@lehman.cuny.edu
Course Shell Prep: Upload syllabus, course materials, and announcements in Brightspace.
Workshops / Support: Register for available IT workshops or self-help guides for Brightspace.
Resources: Check out our Faculty Resources on the Brightspace site here.


4. Classroom Technology

Listen Up — Bring Your MFA Device
  • You will use CUNY Login (SSO) for Brightspace, CUNYfirst, Zoom, etc.
  • You will use Lehman Login for classroom lectern computers and campus Wi-Fi.
  • Bring your MFA device (phone, authenticator app, laptop where you might have installed the Oracle authenticator). Without it, you won’t be able to sign in, and IT cannot override MFA.

HyFlex Classrooms: Familiarize yourself with your assigned classroom’s HyFlex setup (camera, microphones, Sharelink wireless collaboration).
Lectern Desktop: Every classroom has a computer that requires your Lehman Login credentials. When you sign in, a private Windows profile is created just for you. This profile stores your settings and credentials securely and can only be accessed with your Lehman Login.
From your profile, you can open Office 365, Zoom, Brightspace, and other applications using the appropriate credentials. Once entered, those credentials remain saved in your protected profile and only need to be re-entered after a password change.
Interactive Projectors / Multiple Displays: Test before first class if using advanced classrooms (Type 2–4).
Lecture Halls / Large Venues: Contact IT in advance if special setup or recording is needed.
Resources: Check out our state-of-the-art classroom technology by visiting Classroom Technology Support Services - Lehman College
Campus WIFI: Connect with your Lehman Login credentials. Visit How to connect to the campus WIFI. Alternatively, you can use eduroam using the CUNY Login credentials. Learn more about CUNY eduroam Wi-Fi Hotspots.


5. Software & Tools

Zoom / Teams: Confirm login and test meeting links.
Office 365 & OneDrive/Dropbox: Make sure your apps are installed and synced with CUNY Login credentials.
Specialized Software: Request installation of course-specific software in labs or classrooms ahead of time. Submit a Service Request via ServiceNow
Remote Access to Specialized Software (via Apporto): Use your CUNY Login to run apps like ArcGIS, MATLAB, SPSS, and others in your browser, on campus or off-campus. Sessions last up to 8 hours; inactivity will end your session—save frequently. For more information, visit here. Available to both faculty and registered students.

💻 CUNY Site Licenses: Access Software Provided By CUNY for Faculty, Staff & Registered Students

Examples include: SPSS, Mathematica, ArcGIS, MATLAB, and more.


6. Student Technology Support

Download the Lehman Mobile App: Access Lehman 360, the Digital ID, and much more: Encourage students to download this app.
Help Desk Referrals: Share IT Help Desk contacts with students for technical issues.
Printing / Labs: Remind students of the printing services available at the Academic IT Center (Carman Hall 108), the Library, and student labs.
Laptop Loaner Program: Available through the Office of Digital Inclusion located in Carman Hall, Room 140. Submit a request here. Email us at digital.inclusion@lehman.cuny.edu


7. Cybersecurity & Policy

Password Management: Update and secure passwords regularly.
MFA Enforcement: Remind students that MFA is required for CUNY Login and Microsoft 365.
FERPA & Data Security: Avoid sharing student information via personal accounts or unsecure platforms.


8. Support & Help

IT Help Desk - Use LehmanQ to Get Live Support

For in-person, phone, or Zoom assistance

To provide secure, reliable, and equitable IT support, the IT Help Desk uses LehmanQ as the single point of contact for all students, faculty, and staff.

Many IT services—such as password resets, account access, and MFA support—require identity verification. LehmanQ allows us to verify identity appropriately, manage high request volumes fairly, and connect you to the right type of support in the most efficient way.

How LehmanQ Works — What to Expect

A. Enter your information and choose how you would like to be helped

When you access LehmanQ, you will be asked to enter:

  • EMPLID
  • Lehman email address
  • Status: Student, Faculty/Staff, or Other

You will also select your preferred support modality or Meeting Type, based on availability:

  • In Person (during the IT Help Desk Hours of Operations)
  • Phone
  • Zoom

Please note: On Saturdays and during periods when the campus is operating remotely, support is provided by phone or Zoom, even if In Person appears as an option.

B. Select the type of assistance you need

Choose the category that best matches your issue, such as: Password Reset; CUNY Login MFA; Email Issues; Brightspace Assistance; Printing; Wireless Access; and Other IT-related support

C. Receive support in the way that works best for you

After submitting your request, you may:

  • Join the virtual line to see the estimated wait time and be assisted as soon as an IT staff member is available, or
  • Schedule an appointment for a later date and time that fits your schedule

LehmanQ keeps all appointment details, updates, and instructions in one secure place.

Important Notes

  • Two systems are used to provide IT support, each serving a different purpose:
    • LehmanQ is used for live IT support, including In Person, Phone, and Zoom assistance. This is required for issues related to accounts, passwords, and MFA, which require identity verification.
    • ServiceNow is the official system of record for reporting IT incidents (issues) and submitting service requests that need to be logged, routed, tracked, and resolved over time.
  • ServiceNow can be accessed at: https://cunyithelp.cuny.edu/csp
    You may also access ServiceNow through the Login page on the Lehman College homepage.
    ServiceNow requires CUNY Login credentials.
  • While users may email the IT Help Desk with general questions, email is not a reliable method for requesting IT support and may result in delays or missed follow-up. To ensure your issue is properly documented and addressed, use LehmanQ for live support or ServiceNow for incidents and service requests.
  • Requests involving accounts, passwords, or MFA cannot be resolved by email due to identity-verification requirements.
  • During peak periods at the start of the semester, self-service resources should be used first whenever available. When additional assistance is needed, submitting requests through LehmanQ or ServiceNow ensures secure handling and proper tracking.

IT Help Desk — High Volume Alert

  • At the start of every semester, the IT Help Desk experiences very high request volumes.

For the fastest resolution, always try the step-by-step self-service instructions first (account claims, password resets, MFA setup, etc.).

If the self-service steps do not resolve your issue, then contact the IT Help Desk for additional support.

Security Note: Requests related to account logins cannot be handled via email, since we must verify your identity in person or by phone.

Academic IT Center: For classroom support, software access, scanning/printing, and workshops located in Carman Hall, Room 108.

Emergency Contacts: Know who to call for in-classroom tech emergencies (posted in each room).