Chatbot
About the LightningBot Chatbot
Leonard Lief Library has been proud to host the library’s Ivy chatbot since November 2019.
The LightningBot is a virtual assistant that provides 24/7 text conversations to answer your Library questions using Ivy ’s artificial intelligence technology, which is powered by OpenAI ’s ChatGPT 4o algorithm.
Ivy is best suited to answer basic questions such as library hours, books, services, and more. Research and article requests are best handled by the Library’s 24/7 Online Chat
If Ivy cannot answer your question, fill out a ticket and the library will respond in within two business days or refer to the Library’s 24/7 Online Chat
Our bot is shared with Lehman’s Blackboard administrator, and it can also answer questions on topics related to Blackboard.
For questions, please contact Michelle Ehrenpreis, Electronic Resources Librarian, and John DeLooper, Web Services – Online Learning Librarian.
Chatbot Fast Facts (As of Fall 2024):
12,961 conversations
3,960 Topics of Conversation
4,418 Links Clicked from within Chatbot
Additional Details:
Implementing a chatbot on a library website article