Lehman Unity Voice Mail FAQs

Contents

What is my voice mail ID?  Your ID is your 4-digit extension, e.g. 718- 960-1234. Your ID would be 1234.


What is the password (PIN) for my new voice mail system?  The default password or PIN, for your voice mail is 0000. You will be asked to change the PIN when you set up your new voice mailbox.


Is there access to the previous Lehman voice mail?  Your previous voice mail messages as well as your greeting have been transferred to the new system.


Will I be able to receive voice mail through the email system?  Yes!  You will continue to receive voice mail on your desk phone, and will also now receive voice mail as an attachment to an email message.  Additionally, voicemail can be accessed via an online portal, called the Personal Communications Assistant (see below)


I can’t login to voice mail. It gives me a “Invalid entry” error. What’s wrong?  If prompted for a user ID, enter your 4-digit extension number. If you have not completed the enrollment process, use the default temporary PIN, 0000, until you have set a new personal PIN. If any issues, please contact the Lehman Help Desk.


How do I access my voice mail from off-campus?   Dial 718-960-6932

·        When voice mail answers, press the * key.

·        Enter your 4-digit mailbox ID (which is your extension), followed by the # key.

·        Enter your password (PIN) followed by the # key.


Can I record an alternate greeting if I’ll be out of the office?  You may record an alternate greeting activate if you are going to be on vacation or out of the office. The alternate greeting on your voice mail lets callers know that you are out of the office and can offer options for assistance (a colleague’s extension or e-mail, for example) until you return. You can set the alternate greeting to expire on a certain date and it will automatically revert to your standard greeting. You may also choose not to set an expiration and switch back to the standard greeting manually.  As with standard greetings, alternate greetings are retained for future use.  If your alternate greeting is generic (“I am currently out of the office…”) you can simply activate the alternate greeting when needed. 

Can I retrieve a deleted message?  Voice mail is saved in the system for 1 day after you delete it. If you accidentally delete a voice mail, you can go to your deleted messages for up to 1 day to retrieve it.

How many messages can I save in my mailbox and for how long?  The total capacity of your voice mailbox is 20 minutes. The number of messages will vary based on length. Messages are saved for 30 days. The system will warn you when a message is reaching 30 days. You may receive an email from the Unity system warning you that a message is going to be deleted in a few days. If you need to save the message longer, listen to the message and press 9 to save it.

Can I skip someone’s voicemail greeting and go directly to leaving a message?  Yes, simply press the # key when the voicemail greeting starts playing, and the beep to leave a message will sound immediately.

How do I reset my new voice mail PIN (password)?  From on-campus, call the Voice mail access number x6932, or press the messages button on your phone.

·        Enter the temporary PIN 0000

·        Follow the prompts to change your PIN and record a new personalized greeting.

o   Your PIN must be a 4-digit number.

o   Passwords that contain repetitive or consecutive numbers, or part of your phone number, will not be allowed.

o   Note: Three incorrect PIN entries will disable your mailbox for 30 minutes.

What if I forget my voice mail PIN?   Your Unity Voice mail PIN can be reset online from the Cisco Personal Communications Assistant (PCA):

·        Open a web browser, and visit https://voice mail.lehman.edu/ciscopca

·        Sign in to the PCA with your faculty/staff Lehman email username (firstname.lastname) and password

·        Select “Messaging Assistant” from your dashboard

·        In the Messaging Assistant, from the Passwords menu, select Change PIN.

·        On the PIN page, enter your new password, then enter it again to confirm it. Use digits 0 through 9.

·        Select “Save”.

If you are off campus, you will have to access the PCA using VPN. For additional information or assistance to reset a forgotten PIN, please contact the Help Desk at extension 1111.

How will I know when I receive messages?  The message waiting indicator on your phone will turn on as a red light. You will also receive voice mail as an email message attachment. The indicator will turn off after you have read your voice mail either on your phone or if you opened the email message sent by the unified messaging system.

 

 How will I know if my mailbox is almost full?  You will hear a warning threshold that your mailbox is getting full. Remember, you can always delete messages that you have heard.

 

Questions or concerns?  Please contact the Lehman help desk by emailing help.desk@lehman.cuny.edu or dial extension 1111.